Lost Ark Freezing randomly B580

[fpspls]

Basically the same issue as other have posted in this forum. such as

https://community.intel.com/t5/Intel-ARC-Graphics/ARC-B580-Get-freezing-when-play-LOST-ARK/td-p/1696204

i am playing on the NA server of Lost Ark. just upgraded from GTX1080 to B580 ASROCK Challenger card

GTX1080 never had any freeze issues

Lost ark will freeze and not full crash, game picture still there, some examples of where it crashes,

- when entering chaos dungeon, it froze instantly

- during Aegir Raid Gate 1 in middle of the fight

I do notice FPS seems low in raid running at 1080P, it feels like it runs worse than my previous GTX1080 which is very disappointing

i also notice the same issue where monsters or players spawn in on the map, there is lag

I have resize bar on and paired with 5600x3d running 6989 driver.

already tried DDU and reinstalling GPU drivers twice

verified lost ark game files

with B580 specs, it should be easy able to maintain 120fps but its very shaky and not stable, jumps around 50-80fps which is on par/worse than GTX1080

[JedG_Intel]

Hello fpspls,

Thank you for posting on Intel Community Forum.

To assist you effectively, kindly the information below.

1. Was this functioning correctly before?

2. Are there any applications running in the background that might be using significant system resources or causing conflicts?

3. Have you tried adjusting the graphics settings in Lost Ark?

4. Which game distribution platform is being used (Steam, Epic Games, etc.)?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[fpspls]

1. yes it was functioning correctly with my old GPU GTX 1080, problems occurred when i installed B580

2. no, only the game is running.

3. I have tried lowest settings, same issue.

4. Steam

[JedG_Intel]

Hello fpspls,

Thank you for sharing all this information

To further troubleshoot the issue, please try the outlined steps below.

1. Update the BIOS to the latest version

2. Check for Windows update

3. Reinstall the game.

Should the issue persist, it would be greatly appreciated if you could provide a brief video clip demonstrating the problem.

Best regards

Jed G.

Intel Customer Support Technician

[fpspls]

1. BIOS is already on the latest version 5031

2. Windows is up to date

3. Tried that today and same issue

another thing i notice in task manager while seeing low FPS like 30FPS in an area that should be higher. I see in task manager the card only use 5GB VRAM, seems like it is stuck at 5GB? is that normal?

[wateredIce]

Hi. I've been struggling with this issue as well.
There are a few other threads about the problem you reported.
Just a heads-up, it's still an unsolved problem.
The links below lead to those threads.

https://community.intel.com/t5/Intel-ARC-Graphics/ARC-b580-get-freezing-when-play-lostark/m-p/1673869

https://community.intel.com/t5/Intel-ARC-Graphics/Intel-B580-get-freezing-when-play-LOSTARK/m-p/1710936

https://community.intel.com/t5/Intel-ARC-Graphics/ARC-B580-Get-freezing-when-play-LOST-ARK/m-p/1696393

[JedG_Intel]

Hello fpspls,

I appreciate you for trying the recommendations that I shared. VRAM usage can vary depending on the game or application, resolution, texture quality, and other graphical settings.

Since the issue persists, we'll need to investigate this matter further. I'll get back in touch as soon as an update is available.

Best regards

Jed G.

Intel Customer Support Technician

[VonM_Intel]

Hello fpspls,

Thank you for patiently waiting. We are currently investigating the issue you encountered. To help us look into this further, could you kindly clarify the following details:

• Where did you download the game? Was it from WeGame as well?
• Could you share your in-game settings?
• Have you tried installing the latest graphics driver, version 32.0.101.7026 WHQL Certified, to see if this helps resolve the issue?
• What troubleshooting steps have you already attempted before contacting us? This will help us avoid suggesting duplicate steps.

 we kindly request that you create your own dedicated thread for this concern so we can provide more focused support specific to your issue.

Best regards

Von M.

Intel Customer Support Technician

[fpspls]

• Where did you download the game? Was it from WeGame as well?
  • Steam
• Could you share your in-game settings?
  • I have tried lowest settings or highest, doesnt matter
• Have you tried installing the latest graphics driver, version 32.0.101.7026 WHQL Certified, to see if this helps resolve the issue?
  • no i did not try the latest graphics driver, ive already switched to another GPU due to this unresolved issue for many others, it has been happening for months with no resolution
• What troubleshooting steps have you already attempted before contacting us? This will help us avoid suggesting duplicate steps.
  • I already stated in my original post what i have tried and you also asked duplicate questions that are already answered. it doesnt seem like this is getting anywhere like all the other threads of people posting the same problem

[JedG_Intel]

Hi fpspls,

I'm checking to see if you were able to review our additional questions. Kindly share this information at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello fpspls,

Thank you for providing the additional information. I truly appreciate the time you took to share your experience. I would also like to extend my sincere apologies for the inconvenience you encountered that led to switching to another GPU.

It would be incredibly helpful if you could try the recently released driver update that may address the issue you were facing.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi fpspls,

I'm checking to see if you were able to review my previous post. Please let me know if you need further assistance so we can proceed accordingly

Best regards,

Jed G.

Intel Customer Support Technician